Contact
One address, read by a person.
What to expect
| Enquiry | Typical response |
|---|---|
| A correction to something we published | Within two working days, and we will tell you what we changed. |
| A question about what a template contains | Two working days. |
| Download or payment problem | One working day. |
| Refund request | One working day. Refund policy → |
| Licensing beyond the standard terms | Three working days. Licence → |
| Security issue with this website | Same day where possible. Security policy → |
| Copyright or takedown | Three working days. Notice procedure → |
What we cannot help with
We cannot advise on your specific product. We are not a law firm, not
a notified body and not consultants. We cannot tell you whether your product is in scope, whether
your technical file is adequate, or whether your conformity assessment is correct. Those questions
need someone who can review your actual product and take responsibility for the answer — a
compliance consultant, a notified body or a qualified lawyer. We can tell you what the regulation
says, and we try to do that well.
Corrections
If something on this site is wrong, we want to know. Include the page URL and, where you can, the source that shows the correct position. We publish corrections, update the review date at the top of the page, and we do it quickly. Accuracy is the only thing this site has.
Get told when the requirements change
None of the 35 CRA harmonised standards is published yet. When they land — and when deadlines move — we email you. No more than twice a month.